FAQ's

About Zikhin Jewels

Who are you guys? What makes Zikhin different?

Zikhin Jewels is a premium jewelry brand that specializes in creating world-class fine jewelry at an affordable price. Our mission is to make fine jewelry more accessible to everyone so that it is not just aspirational but also attainable. What sets us apart from other jewelry brands is our commitment to providing a wholesome customer experience. At Zikhin Jewels, we believe that shopping for jewelry should be a personalized and memorable experience. That's why we offer our customers the option to include a personalized audio or video message when they shop for a gift for their loved ones on our website. This adds a special touch to their purchase and makes the experience more meaningful. Our team is dedicated to providing the highest quality of customer service and support. We believe in building long-term relationships with our customers, which is why we offer a 6-month warranty and easy 3-day returns as part of our Zikhin Promise. This commitment to excellence and quality is what makes Zikhin different from other jewelry brands. Thank you for considering Zikhin Jewels for your jewelry needs. If you have any questions or concerns, please don't hesitate to contact us on support@zikhin.com

Where is Zikhin Jewels located?

Zikhin Jewels is headquartered in Mysuru, Karnataka, with our flagship store located at Thyagaraja Road, Mysuru, Karnataka - 570004. We also operate online and ship our jewelry worldwide to reach our customers wherever they are.

Do you have the piece I am looking at in stock?

We keep some of our most popular pieces in stock at our flagship store in Mysuru. However, as our jewelry is crafted with the utmost attention to detail, some of our pieces may be made to order. Please contact our Customer Care Team to inquire about the availability of a specific piece or to arrange a personalized video consultation before making a purchase on our website.

Can I see the piece on a model?

If the piece is in stock at our flagship store in Mysuru, our Customer Care Team can take a picture of the piece on a model for you. We also offer a virtual try-on service where our talented design team can showcase how the piece looks on a virtual mannequin. To request this service, please contact us on WhatsApp at +91-7795282946 and our team will be happy to assist you.

Where is your jewelry made?

At Zikhin Jewels, we take great pride in the craftsmanship and quality of our jewelry. The majority of our pieces are handcrafted by our skilled artisans at our workshop located in Mysore, India. We also collaborate with trusted manufacturing partners across India who share our commitment to excellence and uphold the highest standards of ethical and sustainable production. We ensure that all our partners and suppliers adhere to our strict quality control standards, so you can be confident that every Zikhin jewelry piece is a true masterpiece.

Do you offer a warranty on your jewelry?

Absolutely! All of our jewelry comes with a 6-month warranty on the quality of our workmanship, and we also have a 3-day satisfaction guarantee return policy. If you damage a piece, we're more than happy to repair it for you at a reasonable price. However, please note that our warranty is void if another jeweler modifies or resizes the piece, as alterations done incorrectly can damage the gems or the strength of the setting.

Why should i sign up for your account?

Signing up for an account with Zikhin offers a range of benefits, including access to your order history, quicker check out with stored address and billing information, password-protected wish list accessible from anywhere, and the ability to receive personalized offers, discounts, and more from Zikhin. Plus, by creating an account, you'll be the first to know about our latest collections, exclusive offers, and other exciting news.

Why should I subscribe to your newsletters?

By subscribing to the Zikhin Jewels newsletter you get previews to our new design collection before they're on the website. Every month we also update you with our new blog posts and occasionally provide our customers with discount coupons and special offers.

Do you sell gift cards or gift certificates?

Yes, we offer Zikhin Gift Cards, which allow you to give a special person in your life the pleasure of creating a one-of-a-kind piece of jewelry, made just the way they designed it. It's the perfect way to guarantee that your gift will fit them perfectly. To purchase a gift card, please contact our Customer Support Team at +91-7795282946. They will be happy to assist you and provide you with more details on the available options.

I cannot find the piece anymore on the website. Can I still order it?

If you cannot find a piece that you previously saw on our website, it may mean that the piece is out of stock or has been discontinued. However, we may still be able to fulfill your order. Please contact our Customer Care Team at +91-7795282946 or email us at support@zikhin.com and we'll do our best to assist you with your order.

Shipping & Returns

How much does shipping cost?

We currently offer free shipping in India for purchase of any product on our website. For international shipments please refer to the charges at the time of checkout or alternatively please contact us via WhatsApp at +91-7795282946 for more details.

What is the estimated delivery time?

Delivery time of the piece depends on availability. If we do not have the piece in stock, we will have to hand-craft it for you. Once you add a piece to the cart with your postal address, we will tell you the estimated delivery time. In most cases, if the product is in stock, we take 2-3 days for delivery within India & if we have to make it to order, it takes about 10-14 days. International delivery varies depending on the country. Please contact us via WhatsApp at +91-7795282946 for more details.

How safe is my product?

All our products are securely packed to avoid any damage during transit. Please rest assured about safety of your beautiful jewellery when you order.

Can I check the status of my order?

Yes, of course! Feel free to get in touch with our Customer Care Team for any queries regarding the jewellery you have ordered.

Do you ship to counteries outside India ?

Yes, we do ship outside India. Please note, the taxes & charges are as applicable. For more information contact us via WhatsApp at +91-7795282946 or email at support@zikhin.com for more details.

How can i check the status of my international order?

Please contact us via WhatsApp at + 91 - 7795282946 for more or email our Customer Care Team at support@zikhin.com to help with the status of international orders

Is my package insured ? Do i have to be home to collect the package?

All packages we send are insured. A signature and ID proof is required on delivery of order. You will receive an email that your package is on it's way.

How do i check if you deliver to my post?

Please click here to check if we can deliver the jewelry to your zip-code.

How can I return my purchase?

We offer an exceptional 3-day money-back-return policy on any jewelry purchased with us. Send back your jewelry in original condition, with the jewelry invoice attached, for a full refund. All you pay is return shipping. Contact our Customer Care Team - +91-7795282946 for arrangements.

Will I need to pay for shipping my products back to you?

Yes, in case you decide to return a product, you will be charged for return shipment.

How long does it take to get refund?

After receiving your returned order, our team would inspect it and credit the amount in 4-5 working days. It depends on your card issuer on how long it takes to reflect in your account.

Do you take return of international shipments?

Sorry, for international shipments due to logistic challenges we do not have a return policy.

Jewllery & Gemstones

Can i commission a custom design from scratch?

Yes, of course! Our talented designers would be happy to help customize a design from scratch. Visit our Customize page and please fill out the details. Also give Gehna Customer Care a call at +91-7795282946 and our personal shopping consultants would be happy to assist you.

Do you offer trial of jewelry for custom orders?

We offer trial of custom-made orders at our boutique in Mysore. If you'd like to take a trial, please let us know and we'll make the arrangements for the same at our store in Mysore.

Can I order designs on your website with different gemstones and size?

Some designs are available with different size or shape of gemstones, or we may carry something similar in the size and shape you want. WhatsApp our team at + 91-7795282946 or email us at support@zikhin.com for your queries.

Are your gemstones natural?

We craft jewelry with natural & synthetic gemstones.

Is your jewelry hallmarked?

Yes, all our jewelry is BIS Hallmarked. Stay assured of the best from us.

What is the quality of diamonds used in your jewellery?

All our diamond jewellery is made with EF-VVS graded diamonds. Incase you'd like to use diamonds of lower quality in any of the designs on our website, please get in touch with our Customer Care Team +91-7795282946 or just e-mail us at support@zikhin.com with your specs and we will do our best to source them for you.

From where are your gemstones & diamonds sourced?

It is not always possible to tell from where a gemstone or diamond originated after it has been cut and polished. But at Zikhin we choose our suppliers carefully and do our best to assure that all precious & semi-precious stones we sell are responsibly mined.

Do you sell conflict free diamonds ?

We at Zikhin believe in fair trade practices. We take special care to source from vendors who sell only conflict free diamonds.

Can i order designs on your website with CZ stones?

At Zikhin we deal with both natural & synthetic gemstones so you can most certainly order designs with CZ stones.

Can you make jewellery with our gemstones & diamonds?

Sorry, we do not undertake custom-made orders with client's gemstones & diamonds. Setting gemstones is a risky business and we'd rather not assume the risk of breaking or damaging your gem.

After Sales Services.

Do you match prices if the item purchased goes down in price later?

All sales prices are final and Zikhin does not price match. Our prices are calculated using current prices of metal and gems to give you the best rate possible. These prices do change from time to time and our prices do too.

What happens if a ring I bought from your website does not fit me?

Zikhin offers one free re-sizing within 3 days of delivery. All you have to pay is shipping. Re-sizing can take two-three weeks depending on the style. Some styles may not be resizable; we'll let you now before we complete your order.

Can I take the ring to local jewelers for re-sizing?

Of course, but we don't recommend it. We can't accept return of items that we have been modified by someone else. This also voids the warranty, because these modifications, when done incorrectly damage the gems or the strength of the setting.

What if there is a problem with my purchase?

Zikhin offers a 6 month warranty on all its products. In case of manufacturing defect, we will repair it for free and pay for the shipping too. Please call or email our Customer Support Team & we'll be happy to address your issues. We want you to enjoy your piece and not leave it sitting inside the box!

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